Cancellation Policy

General Cancellation Policy

Refunds less a $100.00 administration fee are given for cancellations received in writing via email or post. Cancellations must be received no later than 7 days prior to your event date. Refunds and transfers are not possible inside 7 days from the event. Cancellation policy is final and not negotiable.

TecStack regrets the difficult personal circumstances that prevent people attending including medical conditions, emergencies, severe weather or transport difficulties and we do not issue refunds in any circumstance other than those outlined in this cancellation policy.   TecStack is unable to accept responsibility for the failure of the presenter to arrive due to unforeseen circumstances.

Transfer of Registration to Another Person

Registrations are transferable IN FULL to another person on notification in writing to TecStack and no admin fees are charged for this service. Where a delegate can only attend for part of a training, transfer of the remainder of the registration to another person is NOT possible.

Cancellation/Reschedule of an Event by TecStack

TecStack will contact you within 7 days of the event date on the rare occasion that we need to cancel/reschedule an event. You will be offered the following options:

  1. A full refund of your paid registration fee.
  2. Transfer of your registration into another equivalent event on our calendar.

Travelling Arrangements

If you are booking travel and accommodation to attend a TecStack event we require that you check with our office regarding registration numbers to ensure the event will proceed. TecStack undertakes no liability for cancellation of travel and accommodation costs and recommend taking travel insurance.

In-House Training Cancellation Policy and Disclaimer

Refunds of deposit less a $500.00 administration fee are given for cancellations received in writing via email or post. Cancellations must be received no later than 14 days prior to your event date. Cancellations after this are non-refundable. Cancellation policy is final and not negotiable.

TecStack regrets the difficult personal circumstances that prevent people attending including medical conditions, emergencies, severe weather or transport difficulties and we do not issue refunds in any circumstance other than those outlined in this cancellation policy.  TecStack is unable to accept responsibility for the failure of the trainer to arrive due to unforeseen circumstances.

If our trainer is unable to present due to extenuating circumstances, we will contact you immediately to reschedule the event or to provide an alternative presenter if appropriate.

Rescheduling of an event booking to another date

An event can be transferred to another date provided notice is given in writing by email or post no later than 14 days of the scheduled event date. Once rescheduling an event more than one time will incur a $500 fee.